At La Nichola, we strive to ensure that our customers are completely satisfied with their purchases. Below are the details of our warranty and return policies:
1. Warranty Policy
All products purchased from La Nichola are covered by a 1-year warranty from the date of purchase. This warranty covers defects in materials or workmanship under normal use conditions. If you experience any issues with the product, please contact our customer service team for assistance. Please note that the warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
2. Return Policy
We want you to be happy with your purchase, but if for any reason you are not satisfied, we accept returns under the following conditions:
Eligibility for Returns:
You may return an item within 30 days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition.Non-Returnable Items:
Certain products, such as personalized items or intimate products, cannot be returned unless they are defective.Return Process:
To initiate a return, please contact our customer service team at [insert contact info] with your order number and reason for return. You will receive instructions on how to return the item.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.Refunds:
Once the returned product is received and inspected, we will process a refund to your original payment method. Please allow up to 14 business days for the refund to appear in your account.
3. Exchange Policy
If you'd like to exchange an item, please contact our customer service team for assistance. Exchanges are subject to product availability.
4. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund depending on your preference.
We are committed to providing high-quality products and excellent customer service. If you have any further questions, feel free to reach out to us!
